Description
Very important
Sale!
Bag
$250.0 Original price was: $250.0.$150.0Current price is: $150.0.
Special and classic
Categories: Automotive, Books & Stationery, Car Accessories & Parts, Electronics & Gadgets, Other Categories
Brand: America
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Shipping Policy
Our platform enables vendors to handle shipping independently. The following general guidelines apply:
Shipping Methods
Vendors must clearly indicate the shipping methods they offer and the associated costs. This information must be provided on the product page.
Delivery Times
Vendors should aim to ship orders within 3-5 business days after receiving an order. Delivery times may vary depending on the shipping method and location.
International Shipping
Vendors may offer international shipping, but must clearly state any additional fees, taxes, or duties that may apply.
Lost or Damaged Items
If an item is lost or damaged during shipping, the vendor must assist the customer in resolving the issue. GlobalWin Africa will mediate if necessary.
Refund Policy
1. General Refund Policy
1.1. Refund Eligibility
Vendors must accept refund requests if the product meets the following conditions:
The product is defective, damaged, or not as described in the listing.
The return request is made within 14 days from the date of delivery.
The product is in its original condition, unused, and in the original packaging.
1.2. Non-Refundable Items
Certain items may not be eligible for a refund under the following circumstances:
Perishable goods (e.g., food, flowers)
Custom-made or personalized items
Opened, used, or damaged items (except in cases of defects or errors)
Downloadable products or digital content
2. Return and Refund Process
2.1. Customer Request for Return
When a customer requests a return, they must:
Contact the vendor directly within 14 days of receiving the product.
Provide proof of purchase (order number, invoice) and explain the reason for the return.
Provide clear photos if the product is damaged or defective.
2.2. Vendor Responsibilities
Vendors must respond to the return request within 3 business days.
If the return is valid, vendors should guide the customer on how to return the product, including any shipping instructions.
Vendors should cover return shipping costs if the item is damaged or defective or if the return is due to an error on the vendor’s part.
2.3. Refund Issuance
Once the returned product is received and inspected by the vendor, the refund should be processed within 7-10 business days. The refund will be issued to the customer’s original payment method.
3. Damaged or Defective Products
3.1. Reporting Damaged or Defective Products
Vendors should handle all reports of damaged or defective products promptly. If a product is found to be defective or damaged:
The vendor is responsible for issuing a full refund to the customer.
Return shipping costs should be covered by the vendor, and the customer should not incur additional fees.
3.2. Product Inspection
Vendors should inspect returned items to confirm that they meet the conditions for a refund. If the item is not defective or damaged, the return may be denied.
4. Refund Method and Timing
4.1. Refund Method
Refunds will be issued through the original payment method used by the customer. If this is not possible, the vendor may issue store credit or alternative forms of refund.
4.2. Refund Processing Time
Full Refund: If the return is approved, the refund should be processed within 7-10 business days.
Partial Refund: In cases where only part of an order is returned, the refund will be adjusted accordingly.
5. Restocking Fees and Return Costs
5.1. Restocking Fees
Vendors may charge a restocking fee (maximum of 10%) for returned items that are not damaged or defective. This fee should be clearly stated in the product’s return policy section before purchase.
5.2. Return Shipping Fees
Faulty or Damaged Products: If the product is defective or damaged, the vendor is responsible for return shipping costs.
Change of Mind: If the customer simply changes their mind, the customer will be responsible for return shipping costs unless otherwise stated by the vendor.
6. Exchange Policy
Currently, GlobalWin Africa does not require vendors to offer direct exchanges. Instead, customers are encouraged to return the product for a refund and place a new order for the desired item.
Vendors may choose to offer exchanges as part of their store policies. If they do, they must clearly state the conditions for exchanges (e.g., in-store credit or product replacement).
7. Fraudulent Returns
Vendors should be vigilant about potential fraudulent returns. GlobalWin Africa encourages vendors to:
Keep detailed records of all returns and refunds.
Look out for patterns of frequent returns by the same customer.
Report suspicious activities to GlobalWin Africa support for further investigation.
8. Vendor Responsibilities for Refunds
Vendors are required to follow these general responsibilities regarding refunds:
Act in a timely and professional manner when addressing customer inquiries about returns or refunds.
Communicate clearly with the customer regarding the status of their return request.
Ensure all refunded amounts, including applicable shipping fees, are processed within the specified time frame.
9. Customer Communication
Vendors must maintain clear and courteous communication with customers regarding refunds and returns. Customers should feel respected and supported throughout the refund process.
10. Dispute Resolution
In cases where the customer and vendor cannot reach a resolution, GlobalWin Africa will assist in mediating the dispute. Both parties must provide all relevant documentation (e.g., order details, correspondence, photos) to support their claim.
GlobalWin Africa’s decision will be final in any case of unresolved disputes regarding refunds or returns.
11. Vendor Store Policies and Return Guidelines
Vendors are encouraged to include specific return and refund guidelines in their store policies. These should cover:
The vendor’s specific return window (must be within 14 days).
Clear instructions on how to request a return.
Information on how shipping costs and restocking fees are handled.
Vendors must ensure these policies align with GlobalWin Africa’s platform-wide return and refund standards.
12. Contact Information
For assistance
with returns, refunds, or disputes, customers and vendors should contact GlobalWin Africa support at:
Email: helpglobalwinafrica@gmail.com
Cancellation / Return / Exchange Policy
1. Cancellation Policy
1.1. Customer Cancellations
Customers may cancel their order within 24 hours of placing the order, provided the order has not been shipped.
To cancel an order, customers should contact GlobalWin Africa customer support at helpglobalwinafrica@gmail.com with the order number and request for cancellation.
If the order has already been processed or shipped, the cancellation request may not be accepted, and the customer will need to follow the return policy after receiving the product.
1.2. Vendor Cancellations
Vendors are required to cancel an order only in specific circumstances, such as if the product is out of stock, cannot be delivered, or is damaged.
If a vendor cancels an order, they should notify the customer immediately and process a full refund.
2. Return Policy
2.1. Customer Returns
Customers may return products under the following conditions:
Return Window: Returns are accepted within 14 days from the date of delivery.
Return Eligibility: The product must be unused, undamaged, and in the original packaging.
Non-Refundable Items: Some products may not be eligible for a return, including:
Perishable goods (e.g., food, flowers)
Personalized or custom-made items
Opened or used products (except defective items)
Digital or downloadable products
2.2. Initiating a Return
To initiate a return, customers must contact the vendor directly within the return window. The customer should provide:
Order number and product details
A description of the reason for the return (including photos if the product is damaged or defective)
If the vendor agrees to the return, the customer will be provided with instructions on how to return the item, including the return shipping address.
2.3. Return Shipping Costs
If the product is defective, damaged, or an error occurred in the order, the vendor will cover the return shipping costs.
If the customer simply changes their mind or no longer wants the product, they will be responsible for the return shipping costs.
2.4. Refund Processing
Once the product is returned and inspected by the vendor:
Refunds will be processed within 7-10 business days to the customer’s original payment method.
In cases where the product is found to be used, damaged, or does not meet the return conditions, the refund may be denied.
3. Exchange Policy
3.1. Product Exchange
Currently, GlobalWin Africa does not facilitate direct exchanges for items. However, customers can return the product and place a new order for the desired item.
Vendors may choose to offer exchanges directly as part of their store policies, but it is not a requirement.
3.2. Vendor’s Exchange Policy
If a vendor offers exchanges, the conditions and procedures must be clearly stated in the store’s policy.
Exchanges may be allowed for:
Defective or damaged products.
Wrong items shipped by the vendor.
Size, color, or model changes requested by the customer (if the vendor agrees).
4. Refund Process
4.1. Customer Refunds
Refunds will be issued for returns that meet the following conditions:
The product is in its original condition, unused, and in the original packaging.
The return is approved by the vendor and received within the 14-day return window.
Refunds will be processed through the original payment method used by the customer. If a refund cannot be processed through the same method, the vendor may offer store credit or other alternatives.
4.2. Vendor Refunds for Cancellations or Returns
If a vendor cancels an order or a return is approved, the vendor is responsible for issuing a full refund within 7-10 business days.
The vendor should refund the total purchase amount, including any applicable shipping fees.
For defective or damaged items, the vendor is also responsible for covering return shipping costs.
5. Restocking Fees
Vendors may charge a restocking fee for returned products. The fee should be clearly stated in the vendor’s store policy before the product is purchased. The fee will not exceed 10% of the product\'s purchase price.
6. Non-Returnable or Non-Refundable Items
Certain items cannot be returned or refunded under any circumstances, including:
Customized or personalized items (e.g., engravings, monograms)
Intimate or sanitary goods (e.g., undergarments, swimwear)
Opened or used products (except for defective items)
Digital or downloadable products
7. Vendor Store Policies
Each vendor on GlobalWin Africa is required to have their own store policies for cancellations, returns, and exchanges, which must be in alignment with this platform-wide policy. Vendors should ensure their policies:
Include clear instructions on how to request a return or exchange.
Define any specific conditions for returns (e.g., item condition, time frame).
Specify any restocking fees or return shipping costs.
Ensure compliance with GlobalWin Africa’s overarching policies.
8. Fraudulent Activities and Abuse
GlobalWin Africa reserves the right to refuse cancellations, returns, or refunds if fraud or abuse is suspected. This includes, but is not limited to, repeated returns of the same product, fraudulent claims, or misuse of the return process.
Vendors and customers are encouraged to report any suspicious activity to GlobalWin Africa for investigation.
9. Contact In related to cancellations, returns, exchanges, or refunds, please contact GlobalWin Africa support at:
Email: helpglobalwinafrica@gmail.com
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