Yes, if your product is damaged or faulty upon arrival, please contact us immediately. We will arrange a return or exchange, and issue a refund if necessary. Please include photos of the damage for quicker processing.
Once your refund request is approved, it may take 5-7 business days for the refund to be processed. The refund will be issued to the original payment method used during the purchase.
Our refund policy allows returns within 14 days from the delivery date, provided the item is in its original condition and packaging. Some items, such as digital products, may not be eligible for a refund. Please review our full refund policy before making a purchase.
If you are eligible for a refund, please contact our customer support team at helpglobalwinafrica@gmail.com within 14 days of receiving your order. Our team will guide you through the refund process.
Currently, we do not offer installment payment options. Full payment is required at the time of purchase.
