FAQ Category: Affiliates FAQs

Here are some suggested FAQs for the GlobalWin Africa Affiliate Program page,

Can I exchange an item instead of returning it?

Yes, we offer exchanges for most items. If you would like to exchange a product for a different size, color, or model, please contact our customer service team. We will assist you in processing the exchange and arrange for the return of the original item.

How do I return a damaged or defective product?

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a return or replacement, depending on your preference. Be sure to provide clear photos of the damage or defect to help expedite the process.

How do I request a return or exchange?

To request a return or exchange, please contact our customer service team at helpglobalwinafrica@gmail.com. Provide your order number, the item(s) you wish to return, and the reason for the return. We will guide you through the return process and provide a return label if applicable.

What is your return policy?

We offer a 14-day return policy on most products. If you’re not satisfied with your purchase, you can request a return within 14 days from the date of delivery. The product must be unused, in its original condition, and in the original packaging. Certain items, such as perishable goods and digital products, are non-returnable. Please review our full return policy for more details.

What measures are in place to protect my data during shipping?

During the shipping process, your personal and order details are protected by encryption technologies. Our trusted delivery partners also follow privacy protocols to ensure that your package is delivered securely without compromising your information.