1. Who We Are

Welcome to GlobalWin Africa, a multi-vendor e-commerce platform providing a “Smart, Simple, and Trusted Online Market” for buyers and sellers across Africa and beyond.

2. User Account Responsibilities

By creating an account, you agree to:

• Provide accurate and truthful information during registration.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for any activity conducted through your account.

We reserve the right to suspend or terminate accounts found to be in violation of our terms.

3. Vendor Obligations

Vendors on GlobalWin Africa must:

• Provide accurate descriptions and images of products.
• Comply with local and international trade laws.
• Ensure timely shipping and delivery of sold products.
• Handle customer disputes professionally and promptly.

4. Prohibited Activities

Users are strictly prohibited from:

• Uploading unlawful, harmful, or misleading content.
• Engaging in fraudulent or deceptive activities.
• Compromising the security of the platform.
• Using the platform for activities violating local laws.

5. Payment Policies

All payments processed on GlobalWin Africa are secured through trusted gateways like MTN MoMo, M-Pesa, and Credit Card services. By purchasing through the platform, you agree to:

• Pay for orders in full, including applicable fees.
• Understand that disputes are subject to our Refund Policy.

6. Return and Refund Policy

Returns and refunds are handled based on individual vendor policies. Vendors must clearly state their return and refund policies on their product listings. Refund requests must be submitted within the timeframe specified by the vendor.

7. Privacy and Data Collection

We collect user data to provide better services, improve user experience, and comply with legal requirements. For detailed information, please refer to our Privacy Policy.

8. Intellectual Property

All content on GlobalWin Africa, including text, graphics, logos, and images, is the intellectual property of the platform or its contributors. Unauthorized reproduction or use of this content is strictly prohibited.

9. Limitation of Liability

GlobalWin Africa is not responsible for any losses incurred due to:

• Third-party vendor actions.
• Delayed or failed deliveries.
• Technical interruptions or errors beyond our control.

10. Amendments

We may update these terms and conditions periodically. Continued use of our platform constitutes acceptance of the revised terms.